| Customer Service is #1 with onAclick/Sierra Dealer Specialties of Reno. We do not require a contract because our service is what will bind our business relationship. We are confident that our service is far more binding than a written contract. Although old school Automotive Sales is a thing of the past, like you, we strive in good ole’ fashion customer service. The following is just a sample of the type of services we provide:
- Local Website; the driving force behind your online marketing! (onAclick/Dealer Specialties has already shown in the Reno market, when done correctly, a dealership averaging only 3 sales per month on the net can now enjoy a substantial growth of over 60 per month and increasing. Even though we are unable to sell the vehicle, we can increase the traffic and aid you with the necessary tools to close the maximum number of deals.).
- Training and on-going support with Lead-Management tools. (Sales personnel are good at sales, not necessarily with the technical side of the internet; this is where we can be of a great service. We excel in the technical side of the internet. Should you have a turn over or an expansion in your Internet Department, you will be able to maintain momentum and have your new Internet Department personnel up-to-speed in short order.)
- Customer support and follow-up training for Internet Managers; from proper auto response techniques, telephone response, and many proven lead follow-up processes. (Our guidance and training has already been proven to work well in the Reno market. onAclick/Dealer Specialties has many years of proven experience in this field.)
- Training and support to the individual General Manager, General Sales Managers and support staff as to the value and trends of the revolutionary growth of online automotive marketing (96% of all vehicles sold last year were first researched online. The direction of automotive sales has changed and we can help you to maximize your part).
- For your ‘buyers’, we can provide a scarcity report. This report, with over 90,000 unique searches per month in the Reno DMA shows what consumers are shopping for. It shows what vehicles are searched for, what vehicles were available for the search and what vehicles were not. In other words, the report shows what to buy and what is dead weight in your inventory.
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